Products and Solutions
Distance Learning: The Future of Education
Eleutian Technology is a leader in one of the fastest growing and exciting sectors in education: distance learning. We've worked hard to ensure that our students and customers have the highest quality experience possible whenever they interact with us.
The hallmark of our teaching is live video-conferencing between students and teachers. Our goal is for lesson sessions to be as close to in-person interactions as possible. To accomplish this, our engineers have established technical specifications that guarantee customers the highest quality video-conference possible. Before new call-centers are ready to be staffed with qualified teachers, our IT team is hard at work equiping the space with the most reliable video and audio devices. They are professionals with zero tolerance for technical disruptions that may adversely affect teaching sessions.
Experienced Teachers Specifically Trained in Eleutian's Quality Process
Eleutian teachers are carefully screened prior to being selected to participate in a multi-day teacher training workshop. During their training, prospective teachers learn about the technical aspects of video conferencing as well as study methods of English language instruction. To ensure consistent quality across our teacher population, we closely monitor each teacher and their instructional performance thru the use of formal quality management processes.
The foundation of the quality system is the recording of the audio from each teaching session. Each week, managers from each teaching center listen to and score a random sample of these recordings. Depending on length of service and quality ranking, each teacher is evaluated daily, weekly, bi-monthly, or monthly.
All sessions are evaluated using a standardized rubric, focusing on the following areas: preparation, instructional delivery, professionalism, time management, student engagement, and technical quality. Teachers must maintain an average score of at least 3 across all areas to be eligible for advancement, bonuses, or flexible work environments.
Standard quality management reports include individual teacher detail and summary reports, teaching center summary, and overall company summary. Additional reports can be developed upon customer request.